Privacy Policy

1. Introduction

NeQTek ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for AI workflow automation and website building services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Business type, team size, current tools and systems used
• Project Information: Details about your workflow automation needs, website requirements, operational challenges
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Content of messages, emails, chat conversations, and support requests

2.2 Information Collected Automatically

When you access our website, we automatically collect:

• Usage Data: Pages visited, time spent, navigation paths, links clicked
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: Website performance metrics, user behavior patterns (via Google Analytics 4)
• Cookies: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

We may receive information from:

• Business Tools: When you grant us access to your CRM, project management, or communication tools (HubSpot, ClickUp, Slack, etc.) for integration purposes
• Calendar Services: Appointment scheduling information from Calendly or similar tools
• Payment Processors: Transaction confirmations from Stripe or other payment providers

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Design, build, test, and deploy workflow automation and websites for your business
• Communication: Respond to inquiries, provide support, send project updates, and schedule diagnostic calls
• Project Management: Coordinate sprint builds, track deliverables, manage handoffs and training
• Integration Services: Connect and configure your existing tools (CRM, PM, communication platforms)
• Documentation: Create SOPs, governance rules, and training materials for your team
• Billing: Process payments, send invoices, maintain financial records
• Improvement: Analyze usage patterns, improve our services, develop new features
• Legal Compliance: Meet legal obligations, enforce our terms, protect our rights
• Marketing: Send relevant updates about services (you can opt-out anytime)

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Email services and communications
• Web hosting and infrastructure
• Analytics and performance monitoring (Google Analytics)
• Appointment scheduling (Calendly)
• Customer support tools

4.2 Business Transfers

If NeQTek is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share information for any other purpose with your explicit consent.

Important: We will NEVER sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure access controls and authentication
• Regular security assessments and updates
• Limited access to personal information (need-to-know basis)
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and documentation

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time (see Your Rights below).

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Restriction: Request limitation of how we use your information
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw previously given consent at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@neqtek.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics 4)
• Preference Cookies: Remember your language selection and settings
• Session Cookies: Maintain your session during your visit

9. Third-Party Services and Links

Our services integrate with third-party platforms (HubSpot, ClickUp, Slack, Make, Zapier, WordPress, Webflow, etc.). These platforms have their own privacy policies. We are not responsible for the privacy practices of third parties.

Our website may contain links to external sites. We are not responsible for the content or privacy practices of linked sites.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise your California privacy rights, email us at privacy@neqtek.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

We process your personal data based on: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, or (4) legitimate business interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.